Privacy Policy

Last updated: May 2025 · Effective for all users of patientinflow.in

1. Information We Collect

Information You Provide Directly

• Your name and clinic/hospital name
• Phone number and WhatsApp number
• Email address (if provided)
• City and location details
• Any information shared in form submissions or WhatsApp conversations

Information Collected Automatically

• IP address and general location (city/country level)
• Browser type and device information
• Pages visited, time spent, and actions taken on this website
• Referral source (how you found our website)
• Google Ads click data (ad clicks, conversions)

2. How We Use Your Information

We use the information we collect to:

• Provide the free practice audit and respond to your enquiries
• Deliver our digital marketing services to your clinic
• Send you service updates, reports, and relevant communications
• Improve our website and service quality
• Measure the effectiveness of our Google Ads campaigns
• Comply with legal and regulatory obligations

3. Google Ads & Analytics

This website uses Google Analytics and Google Ads conversion tracking to understand how visitors interact with our website and to measure the performance of our advertising campaigns.

• Google Analytics uses cookies to collect anonymous data about website usage
• Google Ads tracking records when a user completes an action (form submission, call) after clicking our ad
• We use Google Tag Manager to manage these tracking scripts
• You can opt out of Google Analytics tracking at: tools.google.com/dlpage/gaoptout
• You can manage Google Ad personalisation at: adssettings.google.com

4. Cookies

Our website uses cookies — small text files stored in your browser — for the following purposes:

• Analytics cookies: To understand how visitors use our site (Google Analytics)
• Advertising cookies: To measure conversions from Google Ads
• Functional cookies: To remember your preferences during a session

You can disable cookies in your browser settings at any time, though some website features may not function correctly.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Google LLC — for Analytics and Ads measurement purposes only
• Service providers — who help us deliver our services, bound by confidentiality agreements
• Legal authorities — only when required by Indian law

6. Data Storage & Security

Your information is stored securely. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. We retain data for as long as necessary to provide our services and comply with legal obligations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us via WhatsApp or email.

8. WhatsApp Communications

When you contact us via WhatsApp, your phone number and conversation history are stored on WhatsApp's platform (Meta Platforms Inc.) and subject to WhatsApp's own Privacy Policy. We use WhatsApp strictly for business communication related to our services and will not share your number with third parties.

9. Children's Privacy

Our services are directed at businesses (doctors, clinics, hospitals) and are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

For any questions about this Privacy Policy or your data, please contact us: